1) Take our new texter training if you haven’t already done so.
2) Fill out our sign up form. Once you submit it, the workflow you selected will be sent to your Hustle app. (If this is your first time using Hustle, you’ll receive a text from Hustle with a link to finish making your account. After you’ve set your password, download the app and login to see the workflow you signed up for.)
Note: You’ll fill in this form a lot because we update the form with new workflows regularly. When you fill out the form, be sure to use the same email and phone number each time so Hustle knows to add the workflows to your account.
3) Check to see if there are any workflow instruction sheets for your workflow. If there are instructions, please read them in full before you start texting. These are very important, because they outline the special scripts, tagging, and opt out guidelines for that workflow.
4) Open the Hustle app and start texting!
If you’ve used Hustle before, you won’t receive another text from Hustle. Open your app to start texting!
If you’ve never used Hustle before, please try filling out our form again. It could be that there was a typo in your phone number: https://resistancelabs.com/text
Still no text after filling out the form a second time? Please contact us at firstname.lastname@example.org. Tell us that you haven’t gotten a text from Hustle and include your name, email address, and phone number.
No, your number is hidden! The app assigns you a proxy phone number with a local area code that you and the recipient use to communicate.
There are two likely reasons for this:
1) The workflow option(s) on the form are actually complete, but we haven’t had a chance to update the signup form to reflect that. Sorry! We don’t have workflows available 24/7, but we’ll add more soon — we promise.
2) The information you entered may have had a mistake, such as a typo in your phone number. Accidents happen, and unfortunately the info entered has to be perfect in order for our system to work properly with Hustle. Please try filling out the form one more time, and if it still doesn’t work then please email us at email@example.com.
Congratulations! Next time you want to text, go back to the online sign-up form! We work with a lot of organizers and are getting new lists to text all the time, so check back often and keep an eye out in Slack and Facebook for announcements!
We either don’t have any new workflows yet, or haven’t had a chance to set up new workflows and update the form with them. As we said before, check back in a bit for updates. And if you know of any local organizers in red districts that may want Resistance Labs’s help, let us know so we can talk!
Most workflows won’t allow you to respond outside “normal” hours, 9am to 9pm in their time zone. Please return to the conversation when the workflow reopens.
This is common, unfortunately, but it’s still important that we follow up. You are the only one who can respond to your messages!
Please download the Hustle app on your phone to catch anyone who responds “after-hours,” and check your unresponded conversations tab at least once per day. (If you’re texting for an event, please check frequently up until the event.)
Hustle wipes away all your scripts after an event is over. If someone responds after the event has already passed, please respond if it’s something quick or easy (for example, if they ask to be opted out). If it’s more complicated or a question you can’t answer, feel free to ask on Slack or ignore it. And if the workflow had an instruction sheet, you can refer to that document for scripts and other information.
Have you seen the “scripts” button yet? It’s the little chat/speech icon in the lower left hand corner of the screen.
Click on that and you should see several responses that you can use for common responses we get (wrong name, moved, etc). We can’t provide you with a script for everything that people will say, so just use these as a starting point to craft your own response. If you get stuck, ask for suggestions in our Facebook group or Slack community! The awesome volunteers in there can help you figure out just the right thing to say.
The lists we use are provided to us by others and they are of varying quality: we don’t compile them ourselves. This means that they can sometimes include out-of-date or incorrect information, especially when the list is brand new and we’ve never texted it before. We include an “Oops, sorry I got the wrong name” script that you can reply with, and if the recipient tells you their correct name, you can update the Hustle listing to keep them on the list.
Mark them as “Yes,” but also check to see if there’s a script asking them for further interaction, for example calling their rep’s local offices instead of the DC one. Remind them that it doesn’t hurt to call frequently/every day! And make liberal use of the thank you scripts!
We’re sorry to say that this does sometimes happen, and we’re upset to hear it happened to you. 🙁 We recommend opting them out of the list if the person is antagonistic. We find it’s just better to move past someone that doesn’t want to engage in good faith.
Please let them know before you opt them out that you’ll be taking them off the list. Use the “sorry, I’ll take you off the list!” script — if you don’t let them know you are taking them off, these antagonistic people sometimes email us (or worse—or organizing partners!) to complain. Better to let them know up front!
Please DO NOT share inappropriate or rude conversation screenshots on Facebook or Slack. If something makes you feel angry or uncomfortable, it’s possible it will hurt or trigger other folks, too. If a text feels threatening or violent, please let us know directly and privately by emailing us at firstname.lastname@example.org.
Here are the guidelines to follow when dealing with questions about where you are texting from or where you live: 1) Don’t lie or misrepresent yourself, and 2) only give minimal necessary information — and only when asked.
Here are some tips shared by one of our volunteers:
If someone asks me “who are you?” I always just answer with “I’m a volunteer!” or “I’m a volunteer working for X group in Y place.” If they keep pressing me on my location (which is extremely rare, for me anyway) I might say “I don’t live in the immediate area, but I care about these issues and this is how I contribute.” If someone asked me what state I’m in, I’d probably say “I live in CA, but I think these issues are important everywhere” etc.
They didn’t text that image to you — that little phone icon you see means they tried to call you back! We don’t want you to have to handle phone calls from strangers, so we route all those calls to one offsite number. So your phone won’t ring, but you’ll see that little icon.
Please reply to them with the, “sorry I missed your call…” script.
Unfortunately we don’t currently have voter lists or the capacity to run a fully-translated text program.
If the workflow has specific instructions, check the sheet to see what it says about responses in Spanish or other languages. Use the appropriate tags as directed, and don’t opt out if the instructions say not to.
If there isn’t a workflow instruction sheet, please help them out the best you can. If you don’t understand what they are saying, feel free to say “I’m sorry, I don’t understand. I will go ahead and remove you from our list. Thank you!”
If you know they are texting you in Spanish and you are sending invites to an event, here’s a simple template you can use to pass on the most important info— the invitation link: “Hay mas informacion aqui: LINK” (“You can find more information here: LINK”)
If someone says you’ve got the wrong name but they still want to stay involved/stay on the list, you can update their name. In the app, tap the little down-facing arrow next to their name above the conversation. That will open a profile view where you can edit their name. On the Hustle website, find their profile in the right-hand panel, click “Edit Profile,” change their name, and click “Save.”
You can’t, unfortunately. If someone gives you a new number that they prefer to be contacted at, you can pass it onto the local organizer if one is listed. We don’t usually have local organizers for some “call goals,” when we are texting to ask people to make calls. In that case, just opt them out if they don’t want to get texts at the old number.
This depends on the type of workflow. Workflows with special instructions will often have directions for people who have moved out of a district. Please refer to these workflow instruction sheets instead of simply opting them out.
In other workflows, we have a script for this. It encourages them to register to vote, to find a local activism group, and then tells them you’ll take them off our list. Use that, and then go ahead and opt them out.
This is likely a Hustle bug. If you’re in the app, try turning off the Wifi on your phone, turning it back on, and opening Hustle again. If you’re using the website, refresh the page or close and reopen the browser. If the problem persists, the text likely went through despite the message. Please swipe left (or click the right arrow on web) to send out the rest of your messages.
Sometimes you may appear to “lose” some of your allocated contacts when you refresh. Don’t worry! They will get reallocated to other texters.
If Hustle indicates you have a reply but you can’t see it when you view the conversation, please log out of the app (or website) and log back in. Then check your “Unresponded” tab under Conversations — you should now be able to see the replies that were invisible before. Be sure to double check for any messages that you may have missed.
Texting individuals one by one is called “peer-to-peer” texting, and is compliant with FCC laws. Voter lists are maintained and made public by the secretary of each state. Also, political and charitable outreach is not covered by the Federal “Do Not Call” list. If someone asks to be removed from our list, though, you are legally required to opt them out.
We know that it can be annoying to receive texts for some people. However, for every person we may annoy, there are many others who we are informing and helping to resist Trump. It’s just like with phone-banking — some people don’t want to be bothered, but for many, this is their path to engagement!