Message Reassigning

When you receive a reply, you’ll have 24 hours to respond. After that, the conversation will be offered to other volunteers so that they can pick up where you left off. Make sure you check Hustle frequently to avoid this.

If a Conversation is Reassigned to You

  1. Read through the conversation to see what’s been said.
  2. Check that tags have been properly applied and yes/no responses have been recorded.
  3. Continue the conversation as normal.

We recommend you introduce yourself (with a message like “Hi x, I’m y taking over for z….”) if you feel that’s appropriate, such as when taking over a conversation that’s been a long back and forth. However, if the conversation is likely to end (such as a “no” or “opt out” response), feel free to skip the introduction and simply reply using the scripts.