Message Reassigning

In Spoke, we can manually reassign both first texts that you’ve requested and texts that you haven’t responded to. This is so we don’t leave people waiting too long for a reply — for events or elections, it can be important for to us respond quickly!

We do our best to avoid giving away texts you’ve requested recently, and we try to give folks at least an hour to respond to replies. If you want to avoid your conversations being reassigned, please make sure you check Spoke frequently.

If a Conversation is Reassigned to You

  1. Read through the conversation to see what’s been said.
  2. Check that tags have been properly applied and responses have been recorded.
  3. Continue the conversation as normal.

If you feel it’s appropriate, such as when taking over a conversation that’s been a long back and forth, you can introduce yourself with a message like “Hi X, I’m Y taking over for Z…”

However, if the conversation is likely to end (such as a simple “yes,” “no,” “wrong number,” or “opt out” response), feel free to skip the introduction and simply reply using the canned responses or default messages.