Replies not in English
If There Are Campaign Instructions
Check the instructions to see what they say about responses in Spanish or other languages. Use the appropriate tags as directed, and don’t opt out if the instructions say not to.
If There Aren’t Campaign Instructions
Please help them out the best you can. If you don’t understand what they are saying, feel free to say “I’m sorry, I don’t understand. I will go ahead and remove you from our list. Thank you!” Then opt them out.
For Event Invitation Campaigns
If you know they’re texting you in Spanish and you’re sending invites to an event, here’s a simple template you can use to pass on the most important info, the invitation link: “Hay más información aquí: LINK” (“You can find more information here: LINK”)