Opting out removes someone permanently from our texting list. When you opt someone out, your conversation with them disappears and we will not be able to text them again.
When to Opt Out
Opt out a contact when:
- They ask for us to remove them from our list or to stop texting them.
- They are rude, racist, or harassing you. (Learn more about how to deal with upsetting messages here.)
- The workflow’s specific instructions say to opt them out.
Number 3 is important — many of our texting workflows have instructions which describe when to opt out (as well as tags and canned responses). Please check for instructions each time you join a new campaign, and if there are instructions please read them all the way through before you start texting. If you’re not sure whether or not to opt someone out, check the campaign instructions.
DO NOT opt someone out just because:
- They don’t want to take action or support the candidate. (Mark them “No” instead.)
- They disagree with the specific issue we’re texting them about right now.
They may be interested in the next action or candidate we text about, and if you opt them out we won’t be able to text them ever again.
How to Opt Out Someone
- Add any applicable tags such as “Wrong Number” or “Moved” so we capture that info.
- Click “Opt Out.”
- Send the Opt Out message, adapting as needed.